Observations about Banking Changes - 3
Other alternative delivery channels include:
- 24-hour telephone service that allows customers to perform basic transactions through an automated system or with a bank representative
- Customers want service anytime, anywhere, and at a low price.
- want to access information and services without consideration of platform compatibility and they want those services 24 hours a day
- customers are displaying little or no company loyalty and will the company that provides them the easiest, cheapest and most reliable service”
- The only way to provide such a level of constant service is by establishing online automated systems