Telebanking - 4
Traditionally small businesses choose a neighborhood branch for convenience.
In near future, many small businesses will choose the telphone
- a bank's most qualified person is not always the closest
- can satisfactorily service such small business accounts over the phone
- Account managers (high-level telephone service representatives) call to check on the businesses periodically, helping them to plan their finances appropriately and to choose the proper bank plan.
- Small businesses also use the telephone to manage their accounts daily by calling the telephone service representative.