Bank Case Studies Midland Offshore - 3
HSBC is trying to do is develop a Hexagon system which is tailor-made to the personal customer
- similar to the corporate system but without menu options such as documentary credits which the personal customer does not need
Midland is to bolt on an automated telephone banking facility during this year to enhance the call handling capability.
- To avoid the scenario of customers not being able to get through because the lines are busy.
- With the automated facility they will be able to do simple transactions